09/08/2015 // JusticeNewsFlash // (press release)
New Delhi – Some are questioning the fairness of legal provisions that are stated to exist for the protection of consumers in India. An Economic Times report suggests that particularly with regard to food products, provisions of the Food Safety and Standards Authority of India (FSSAI) Act leave consumers at the mercy of retailers and state agencies if a product is suspected to not be safe.
The act requires a consumer to inform a retailer they are making the purchase of a product for testing and get a receipt if seeking to file a complaint.
Suresh Misra, professor of consumer affairs at Indian Institute of Public Administration, is quoted as stating of the implications of the practice “The minute a consumer says why he is buying the product, no retailer will sell the item. This is despite the fact that the retailer won't be held responsible for any defect in the product.”
Consumer activists are seeking to address related concerns by calling for amendments to the act that would change those provisions that some say discourage consumers from pursuing cases.
More stories related to Economic Times /?s=Economic+Times
Economic Times News Story Link: http://economictimes.indiatimes.com/news/economy/policy/food-safety-fssai-act-norms-not-consumer-friendly/articleshow/48509685.cms.