Utah couple sues online retailer over $3,500 fine

12/18/2013 // West Palm Beach, Florida, US // JusticeNewsFlash // Justice News Flash // (press release)

Utah – A Utah couple has filed a lawsuit against an online retailer that fined them $3,500 for a negative review. As reported by Good Morning America, Jen and John Palmer filed the suit on Wednesday in a Utah federal court accusing KlearGear.com of violating the Fair Credit Reporting Act and other actions.

The dispute arose from an incident in 2008 in which the online retailer failed to deliver an order placed by Jen Palmer. She subsequently wrote a negative review about the company’s customer service on RipoffReport.com. KlearGear.com then demanded $3,500 in fines related to a purported non-disparagement clause that it claimed was on its website, which was not paid. The “debt” was then reported to credit agencies by KlearGear.com, which the couple says has impacted them financially.

The Palmer’s lawsuit is quoted as contending, “In sum, KlearGear attempted to punish a dissatisfied customer for his wife’s criticism of KlearGear, then abused the credit reporting system in an attempt to extort money that the customer did not owe and could not possibly have owed.”

This report is provided by Justice News Flash – Utah Legal News

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