The new repair rights rule takes effect today because the company must repair TVs, washing machines and refrigerators for 10 years
Manufacturers will have to provide spare parts for TVs, washing machines and refrigerators so that customers can repair them more easily.
The new rules introduced today mean that companies must make products easier to repair.
Starting today, companies will have to provide consumers with spare parts for white goods and televisions for the first time.
This means that if the appliance fails outside the warranty period, consumers can get repaired more easily.
The professional mechanic must also be provided with spare parts for at least many years and information on how to repair the machine.
These rules do not apply to things like computers or smartphones.
If there is a problem with your product, your rights
If something you bought breaks, you may be able to get your money back, but how you deal with it depends on when the failure occurred.
According to the Consumer Rights Law, you have 30 days from the time you purchase (or deliver it to you. No matter the latest) to reject the product and refund your payment.
If the product is damaged, you also have the right to require the retailer to repair or replace the product within six months after purchase. If it cannot be repaired or replaced, they must refund your money.
Shoppers have up to six years to complain about the product when they receive the product, but after six months, you must prove that the product was damaged when you received the product.
If the failure occurs after the first six months, you can request a refund and use the manufacturer’s guarantee or warranty for repair or replacement.
If the product the company sells to you is not up to standard, this is where the company promises to take action. They usually last a year, but sometimes longer.
You need to contact the retailer and bring your proof of purchase-receipt or bank statement.
If the fault occurs during the warranty period or outside the warranty period, you still have the right to complain within six years after purchasing the product in accordance with the Consumer Rights Law.
Today’s move is an attempt to address “premature obsolescence”-a short lifespan that is deliberately built into the device.
If consumers have to pay for expensive repairs or replacement products, this strategy of manufacturers may cost more.
Today’s move is also to reduce the 1.5 million tons of e-waste generated in the UK each year and extend the life of products by 10 years.
Adam Frank, which one? Consumer rights experts said: “Electronic products are often landfilled because they are too costly or difficult to repair. Therefore, these new rules requiring manufacturers to provide spare parts more widely are a step in the right direction. Products should be ensured. Longer service life helps reduce electrical waste.”
He added: “In the next step, we hope that the government will extend these rules to more appliances to ensure that parts are available throughout the life of each product and are affordable.
Martyn Allen, technical director of Electrical Safety First, said that consumers should be careful if they try to repair electrical appliances by themselves.
He said: “Improper maintenance work will increase the risk of fire or electric shock. Because many electrical appliances are complex in design and powered by mains power, it is very important that qualified professionals perform maintenance.”
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