If your vacation is on the red or amber list, can you get a refund?We explain

Vacationers who wish to travel abroad to enjoy the summer sun may once again throw their plans into chaos.

The government is expected to announce More changes to the travel green list Today as part of them Three weeks in review.

? Read our Coronavirus Live Blog Get the latest update


There are concerns that Portugal may move from the green list to the amber listCredit: Associated Press

Initially, I hope that holiday hotspots including Spain and the Greek Islands Can be added to the list of exempt travels this week, To open more destinations on June 7.

Now the report shows No new countries will be added to the green list, And the others in the group, Like Portugal, It can be moved to amber or even red.

British people returning from travel Amber list countries Need to self-isolate for 10 days, and perform PCR Covid test before departure and provide negative results.

They must also pay for the other two tests on the second and eighth days of isolation.

Those who have returned from the Red List countries are facing 10 days hotel quarantine accommodation costs up to £1,750 Per person.

The additional restrictions mean that some tourists will not be able to continue their plans-so what are your refund rights? We explained everything you need to know:

If my vacation is moved to the amber or red list, can I get a refund?

If the country you are traveling to changes from the green list to amber or red, whether you are entitled to a refund depends on the recommendation of the Office of Foreign Affairs, Federal and Development (FCDO).

The government’s traffic light system indicates which countries it is safe for Britons to travel to and which procedures must be followed after returning.

But the estimated travel risk factors are different from FCDO’s-sometimes FCDO will consider a country to be safe even if it is on the amber list.

this is FCDO recommends holiday companies Used to evaluate whether the holiday can continue.

If FCDO recommends not to travel, then you will be entitled to a refund from the vacation package provider.

Travel: What are your rights to get a refund?

Holiday plans for millions of Britons were cancelled. If you are affected, please do the following.

First, discuss refunds or reschedule your plans with your airline or vacation company.

If your vacation is cancelled, you are entitled to a cash refund, but many people experience serious delays in processing cash or may provide vouchers.

If the Office of Foreign Affairs, Federal and Development (FCDO) advises against all necessary travel to the country or region, your travel insurance may also cancel your trip if the vacation provider or airline does not help you.

Remember, you must purchase travel insurance before the FCDO recommends changes, otherwise you will not be covered.

If you do not have travel insurance, or your insurance is too high to be worth the claim, you can request a refund through your credit or debit card provider.

Credit card payments between £100 and £30,000 are included in Article 75 of the Consumer Rights Act.

To start a claim, you need to contact your credit card provider directly- which one? There is a free tool that can help you do this.

Debit card claims or credit card claims under £100 may be covered under a similar money-back guarantee.


However, some holiday providers did not comply with the rules that led to the intervention of the Competition and Market Authority (CMA).

After conducting their own investigations, both parties Love holiday with Teletext Has been ordered to return millions of pounds to hundreds of thousands of customers.

If the government simply moves it to the amber list, you are not entitled to a refund.

If you need to cancel your trip because you cannot self-quarantine when you are at home, you should lose all or part of your travel expenses.

This is because you decided not to go on vacation, not because of circumstances beyond your control to cancel the trip.

Martyn James, a consumer expert at the complaint site Resolver, said: “Remember, there is a big difference between canceling a holiday and simply not being able to go.”

“But, in fact, since you cannot travel, the company should allow you to change the travel date, get a voucher or even a full refund.”

If your itinerary is affected by changes in the traffic light system, some providers (such as TUI and British Airways Holidays) will allow you to waive the booking penalty.

Passengers who book a holiday separately can only get a refund if the flight is cancelled.

Flights to the Amber List countries are unlikely to be cancelled, so you need to fly or lose flight costs, according to which one?.

If you pay by credit card, you can get a refund under Article 75 of the Consumer Rights Act, but the fee is between £100 and £30,000.

Debit card claims or credit card claims under £100 may be covered under a similar money-back guarantee.

You should contact your credit or debit card provider to find out how to make a claim.

Will my travel insurance cover me?

Which consumer group? Warning Not all travel insurance policies provide full coverage for holidays that cannot be continued due to Covid.

For example, if you are infected with the coronavirus, they may provide you with insurance, but if you are told by NHS Test and Trace to isolate you when you are about to leave, they may not provide you with insurance.

Mr. James said: “As a (very) universal rule, insurance covers you for unexpected events or things beyond your control, rather than changing your mind.”

“So if you want to take a vacation because it looks like your country is on the red list, you may not be able to apply for any fees.”

This is why it is important to check the small print before purchasing an insurance policy.

What should you look for in a good travel insurance policy?

Travel insurance policies can vary greatly, but here are some “must have”

  • Medical expenses- A good policy will provide insurance of 1 million pounds or more for European travel and 2 million pounds or more for the United States
  • Repatriation Service- The cost of returning you to the UK for medical reasons should be borne automatically by your policy
  • Cancellation and reduction- If you have to cancel or shorten your vacation, a good policy will provide you with a guarantee of £2,000 or more
  • Missed the departure If you miss your flight due to circumstances beyond your control, you will cover additional accommodation and travel expenses up to £500 or more
  • Delay- If your travel plan is delayed due to circumstances beyond your control, you will usually be compensated £250 or more
  • Luggage cover If your luggage is lost, damaged or stolen, it will provide you with protection. Look for a policy that covers £1,500 or more.

Vacationers should also be aware that if you decide to continue buying travel insurance for green list travel, travel insurance may no longer be valid, even though it has been moved to the amber or red list.

In particular, this will affect countries that FCDO recommends not to travel to.

Traveling to these countries in violation of FCDO’s recommendations will mean that if you have an accident, become ill or lose your luggage abroad, you will not be covered.

However, if the government has moved it to the amber list but has not implemented the FCDO travel ban, some travel insurance policies may still cover you.

You should check your insurance policy and talk to your provider to understand your insurance company’s position on this.

What should I pay attention to when booking a holiday?

Mr. James said that it is important to find holiday providers with flexible Covid cancellation policies to book your trip.

He added that before booking, please make sure that you can contact the company in the event of a problem and ask them about their position on changing government and travel advice and lock-in restrictions.

“Ask if you will get a refund, if you can advance the holiday, if you get the vouchers, how long they can be used, can you cash it out,” he explained.

“I know this seems troublesome, but these are the main problems people encountered with refunds last year-a good vacation company or airline should have clear and fair solutions and answers.”

“The Sun” travel editor Lisa Minot (Lisa Minot) looks forward to the green list announcement-worried that Portugal may be cancelled

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